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An important contribution to the growing literature sounding the alarm on the consequences of automating social policy and the dangers of big data. Eubanks's writing is clear and approachable and her use of narrative will appeal to general readers while being essential for policymakers and academics.
A great backgrounder on technology-enhanced hardship, albeit light on proposing action to address the situation faced by far too many, this will appeal to the technological and sociological minded alike.