Nancy Howe and Wendy Wilsher

At California’s Santa Clara County Library District (SCCLD), we have discovered that 48 percent of patrons prefer finding information themselves rather than asking staff members for help. This led us to examine our user experience of signage, particularly for computer use. We wanted to place ­signage in the exact place where patrons need help and ensure it was meaningful in guiding them in their independent use of the library.