Create a safer library by learning to de-escalate conflicts with compassion and confidence.

Course Description 

In this 2-hour online course, you will learn trauma-informed practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

You will leave this 2-hour course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

The live sessions run on Thursday, March 27, 2025 from 2:00 to 4:15 pm ET (recorded for on demand viewing). Don’t miss this opportunity!

Learning Outcomes

After you attend this course, you’ll be able to:

• Increase awareness of escalation and identify the underlying root cause.

• Understand how to self-regulate and respond with empathy in stressful situations.

• Build confidence using de-escalation techniques with clients.

• Create a shared language and tool kit for de-escalating tense situations.

• Incorporate learning into library-specific, real-life scenarios and situations

Who should take this course?

This course will be relevant for all librarians generally, and will be most specifically relevant for those who are newer to concepts of accessibility.

Course Features 

This will be a 2-hour online course and will include:

• Live sessions: Guest speaker presentations by leaders in their field. (All sessions are recorded for on demand access for six months after the course ends.) 

• Facilitated discussions: Audience participation in Q&A and discussion with guest speakers.

• Early access on-demand resources: Access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace. 

• Online Classroom: The virtual learning platform that holds all course content and is accessible for six months after the course ends. 

Expected time commitment

If you attend or watch the recordings of all live sessions, you'll spend approximately 2 hours on this course. You'll earn 2 hours of PD credit and a Library Journal certificate of completion. 

On-demand access

All live guest speaker sessions are recorded and available on-demand for six months following the initial broadcast as a part of your purchase.

Certificate of completion 

Complete the course and earn 2 professional development credit hours. We provide a certificate that is emailed to you. 

Accessibility

All guest speaker sessions feature live captioning and are made available on demand after the initial broadcast. Please email libraryjournal@edmaker.co upon registration if you require any special accommodations and we will make our best efforts to facilitate them.

Support

For support with online courses, please contact libraryjournal@edmaker.co.

Group Rates

We offer discounts for groups of 3 or more. 

For larger groups of 15 or more, we offer the option to apply group rates across multiple courses to receive significant discounts. For more information, select “Bulk Course Credits Packages” in the form below. 

Request a group discount!

By registering for this event you confirm that you have read and agree to our Code of Conduct.

Thursday, March 27, 2025

Course Introduction | 2:00-2:15 pm  ET
An introduction to the online platform and a chance to complete the course pre-assessment.

De-Escalation Training for Librarians | 2:15-4:15 pm  ET
What are the root causes of escalation, and how can librarians address them? This 2-hour session will provide you with techniques for emotional self-management, processes for de-escalating difficult situations, and strategies for reflective listening and discerning and acknowledging disgruntled people’s needs, interests, and emotions. Focused primarily on psychological and verbal conflict, this program will help you incorporate and practice de-escalation strategies to help promote a safer library.  

Speaker: 

Online Course Preview

A preview of how we build your library skills and bring inspiration to your projects with our online learning experience.

Course Features

Live session with Andrea Blackman and Tasneem Ansariyah Grace	Live Guest Speakers Sessions Guest speaker presentations by leaders in their field.  Audience participation in Q&A and discussion with guest speakers.

Recordings of guest speakers

Recordings Available On Demand Sessions are recorded for on demand access for six months after the course ends.

Asynchronous workshop

Online Classroom  The virtual learning platform that holds all course content and is accessible for six months after the course ends.  Live session recordings. Peer conversation via discussion forums.

Early Access On-Demand Resources

Early Access On-Demand Resources Bonus: Register early and get access to a series of past live session archives from Library Journal and School Library Journal courses to explore at your own pace.  Some courses include supporting resources in the online classroom.