McGraw-Hill Education
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PREMIUM
From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans
Picoult’s book will appeal to managers who have high regard for customer experience and are willing to devote a lot of time and effort to improving it.
PREMIUM
Connect First: 52 Simple Ways To Ignite Success, Meaning, and Joy at Work
A how-to guide that will appeal to managers and leaders seeking advice for improving and maintaining morale in workplace culture.
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