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Crucial Conversations: Tools for Talking When Stakes Are High

by Kerry Patterson

2d ed. McGraw-Hill. 2011. 256p. ISBN 9780071775304. $30; pap. ISBN 9780071771320. $18.

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Being an efficient advocate for the self and others depends on the ability to participate effectively in difficult and critical discussions. Readers will appreciate how Patterson's techniques apply both to interpersonal relationships and when acting in the interests of another.

Reviewed by Lauren Sergy , Dec 01, 2013

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