Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement

Addressing those new to the profession or to online learning, editors Pitts, Laura Bonella, and Jason M. Coleman, all librarians at Kansas State University Libraries, along with Adam Wathen (Johnson Cty. Lib., Overland Park, KS), begin with the basics of user-centered design, outline considerations for conducting needs assessments, and describe how to set short- and long-term goals using evidence-based decision-making practices. One contributor explores inclusive and universal design, some of which depends on institutional needs and expectations, and provides valuable checklists and guidelines for making materials as accessible as possible. Other chapters cover instructional design and embedded librarianship in online learning environments, marketing for online library services, building relationships in support of online learners, and advocating for online patron and user needs, particularly around licensing, technology support, and access to physical materials and creating advocacy plans around institution and patron needs. Helpful supplemental materials and case studies appear throughout, and the collection closes with a useful chapter about online services in public libraries.