The Six-Step Guide to Library Worker Engagement

It is difficult to review a guide to library worker engagement during a pandemic, given that so much of what we knew about workplace management and norms has come into question. However, Norlin’s (professional development DEI coordinator, Assn. of Southeastern Research Libs.) book is compelling. Relying on extensive research into the science of engagement and conducting a staggering number of interviews, Norlin has crafted an accessible, optimistic, and thoughtful guide to improving workplace culture. The chapter on developing, repairing, and strengthening trust is a must-read for administrators navigating a workplace laced with pandemic fear and anxiety. This chapter is bolstered by success stories and refreshingly honest, reminding readers that “in order to get trust, you must give trust.” The chapters “Recognition and Praise” and “Feedback and Performance Evaluations” offer realistic approaches when budgets are tight and evaluation rubrics are inflexible. The final chapter, on diversity, equity, and inclusion, draws from the author’s own expertise as well as very candid interviews.