2018 School Spending Survey Report
Automation Marketplace 2009: Investing in the Future
Pressing onward in an uncertain economy, many industry players are adding staff and expanding development
In a year where the general economy presented enormous challenges, libraries continued to make investments in automation, especially in products that help improve what and how they deliver to their end users. Access to electronic content remains a key driver. In response to anticipated needs for new approaches to library automation, many companies have invested to expand their development capacities. Trends this year include the sharply increased growth of Software as a Service (SaaS; see sidebar, p. 29), as well as the release of application programming interfaces (APIs) and data access models by proprietary software vendors. The library automation economy involves large portions of revenues from annual maintenance; even though libraries may enjoy an overall savings through an SaaS arrangement, it positively affects company revenues, given that the annual price of the SaaS subscription exceeds maintenance fees. The automation companies continue to draw more international business, and library expenditures on discovery and other add-on products have increased. These factors underlie the evolution of the library automation economy as it becomes somewhat less dependent on traditional integrated library system (ILS) procurements. We estimate that the overall library automation economy remained about even with the $570 million total given last year. The overall number of ILS contracts signed for the group of companies serving academic and public libraries remained steady, though far below the peak seen in 2004. The number signed to new-name customers in 2008 dipped from 2007. Many involved smaller single-library accounts. Innovative Interfaces signed the largest number of ILS contracts to new-name customers in 2008. SirsiDynix signed more contracts overall, tapping its enormous customer base to entice libraries to move to its flagship Symphony ILS. Polaris continued an impressive pattern of growth in the number of total contracts signed, with 56 this year; it ranked second in the competition for new-name sales. Small newcomer Biblionix signed 49 contracts for Apollo, though these single-library SaaS deals are microscopic relative to large-scale implementations. A single Aleph contract for Ex Libris, for example, could easily represent more revenue than this entire set. Although the core ILS provides essential automation for operations, libraries tend to defer replacements as long as possible. Legacy systems remain in use many years past the point when new development ends. Uncertainty regarding companies and technology trends can also cause libraries to delay investments. Some libraries are holding back as they wait and see how well new products hold up in other libraries and whether open source proves itself as a safe and beneficial alternative. A common library strategy is to maintain a legacy ILS as long as possible but provide a new-generation interface to modernize its look for patrons.Many companies expanding
Given the state of the economy, a surprising number of companies have added personnel (see Table 3). Companies that expanded staff over 2007 levels include Ex Libris (+49), Serials Solutions (+40), Innovative Interfaces (+16), LibLime (+14), The Library Corporation (+13), Civica (+13), VTLS (+11), Polaris Library Systems (+7), Book Systems (+6), Equinox (+6), and Auto-Graphics (+2). While some of these companies, such as Polaris, added support staff in response to rapid increases in customers, others raised development capacity for products that can generate future sales. Total employment industrywide totals 3,291, a four percent increase over 2007. This expansion suggests that efforts are under way to create new products that will result in a longer-term competitive edge. The mergers and acquisitions of the last business cycle reshaped the industry to a few large companies that dominate the landscape. SirsiDynix emerged as the largest company by far, though considerably leaner since the 2005 merger of Sirsi and Dynix and Vista Equity Partners' 2007 acquisition of the company, which led to integrated business operations and other efficiencies. In 2006, Ex Libris, its closest competitor after acquiring Endeavor, was about 60 percent of SirsiDynix's size in terms of personnel employed. Over the last three years, the gap has collapsed, with Ex Libris now employing a larger workforce. Out of 467 total personnel, Ex Libris reports 161 devoted to development, a number unprecedented in the ILS vendor arena, at least in recent times. Next is Innovative Interfaces, which devotes 88 of its personnel to development. SirsiDynix did not report personnel figures for 2008. SirsiDynix reports that it has a total of 3,488 customer accounts. Ex Libris indicates it has over 4,593 customers for all its products, 3,442 of which are Aleph or Voyager, the remaining involve non-ILS products. Ex Libris's aggressive development of products beyond the ILS gives it a significant advantage in the market.Cost constrains public libraries
U.S. public libraries were more likely to move to a new ILS than academic libraries. A large number of public libraries still face the need to move away from legacy systems of SirsiDynix and Follett. This year, 71 public libraries signed deals to move off Dynix; 65 off Horizon; 24 off Unicorn. Forty-seven migrated from Winnebago Spectrum; 35 from Athena; and 12 from InfoCentre. Libraries are heavily constrained by the economic downturn. Limited financial resources will lead many to defer automation upgrades or to accept lower-cost alternatives that they might not have otherwise considered. Smaller public libraries increasingly embrace SaaS or participate in shared consortial systems. This approach gives them access to more feature-rich automation products better suited to their library type than locally installed PC systems that tend toward simpler features often designed for school libraries. Some of the larger public libraries on track for a new ILS signed this year. The New York Public Library (NYPL) will replace the Dynix system used by all the branches with a new Millennium system that will also support the research libraries, finally bringing all NYPL into a single catalog. Queens Library replaced its DRA Classic system with Virtua in an expedited six-month project. Other large system moves included Long Beach, CA, from Dynix to Millennium and Volusia County, FL, from PLUS to Vubis Smart. Lee County, FL, Ocean County, NJ, and Prince George's County, MD, all signed with Polaris. Companies capitalizing on delivering full-featured automation products to otherwise underserved small public libraries include Auto-Graphics, Biblionix, and Polaris.Academics go for e-resources
Of primary concern in academic libraries are products to help manage e-resources. Serials Solutions and Ex Libris capture the lion's share of this business. Link servers have become essential infrastructure for academic libraries with large holdings of subscribed electronic content. Ex Libris holds a lead in the number of installed SFX sites with 1840, but 360 Link from Serials Solutions saw more than three times the number of total sales. In the electronic resource management (ERM) arena, Serials Solutions again dominates new sales with 160 for its 360 Resource Manager compared to 18 for Ex Libris's Verde. As for federated search, Serial Solutions added 415 new libraries to its 360 Search service, while Ex Libris sold 69 new contracts for MetaLib. The 1470 installations of MetaLib still outrank the 631 for 360 Search. Serials Solutions also distributes WebFeat, which finds use in many academic libraries. Serials Solutions plans to consolidate WebFeat into 360 Search this year. The success of Serials Solutions' new Summon discovery product, developed in 2008 and announced in January 2009, will also be watched closely this year. (See more on Summon, p. 30). Two Association of Research Libraries (ARL) members purchased new ILS systems in 2008. The University of California at Berkeley selected Millennium to replace its venerable locally developed GLADIS system. The University of Utah elected to replace its current Horizon ILS with Aleph 500, fronted by the Primo discovery tool.School libraries banding together
More than in other market sectors, one company dominates automation for K—12 schools. Over 60 percent of the schools or school districts in the United States use products provided by Follett Software Company (FSC), totaling 60,986 libraries. Following Follett, competitors in the school market include COMPanion with Alexandria, Book Systems offering Atriuum and Concourse, and Mandarin Library Automation with Oasis and Mandarin M3. Though much smaller than FSC, each of these companies maintains its position in this market sector. In the K—12 school library sector the advance continues toward the elimination of PC-based systems in favor of web-based systems that serve entire districts. Products such as Destiny, Atriuum, Oasis, and Oliver (from Softink America Inc.) that involve a single centralized server that supports all libraries throughout a district or school system offer incredible efficiencies compared with the alternatives that require installation in each library. PC-based systems appeal mostly to schools where there is no district or systemwide IT department to maintain a server. Many school libraries have also adopted OPALS, an open source ILS created by Media Flex.KM in special libraries
Special libraries have evolved away from traditional ILS functionality, moving into the realm of knowledge management (KM). While some retain enduring book collections, the transition from print to e-content seems much more advanced among these libraries or information centers. Companies most active in this sector include EOS International, SydneyPLUS, Inmagic, CyberTools, Softlink, and Keystone Systems. CyberTools, though originally focused on health science libraries, has recently placed its CyberTools for Libraries ILS in other kinds of special libraries. Keystone Systems receives little competition in its niche of libraries for the blind and visually impaired. SydneyPLUS announced its new Medical Library Management product, a hosted ILS product designed specifically for medical libraries. Inmagic released Inmagic Presto 3.0, a major upgrade that embraces social networking concepts, offering organizations the opportunity to take advantage of user-supplied content and other dynamic information to enhance their vetted corporate data and external content.Opening up the industry
One of the main opportunities that emerged from the turmoil that shook the industry over the last year or so involves new expectations for more open software. This demand for openness has been expressed both through the emergence of open source ILS offerings and in efforts to extend proprietary systems through APIs that give libraries the ability to access data and functionality beyond that delivered with the system. Open source products continue to draw the interest of many libraries, though the fervor has softened a bit over the last year. Since 2006, when open source products represented a sufficiently large portion of the market to warrant coverage in this report, open source systems such as Koha and Evergreen have entered the marketplace as routine options. So far the trajectory indicates a gradual slope upward rather than a sharp rise that will displace significant proportions of proprietary systems. New contracts with LibLime for Koha dipped in 2008 from the previous year. Equinox Software operates as the primary commercial support provider for Evergreen, an open source ILS designed for consortia. The six contracts it won spanned 72 libraries. The companies involved in supporting open source ILS face the same challenges of ramping up capacity to provide adequate service levels as their base of customers increases and to deliver new software releases at a competitive pace. Largely in response to the competitive threat of open source ILS alternatives, companies offering proprietary products have increased the use of APIs that allow libraries to write programs to extract data or extend functionality of their systems without the need for source code. As part of a more open approach, Ex Libris launched its Open Platform Program. This initiative involves increased delivery of APIs in all of the company's products, following a more consistent structure in those APIs, and providing customer libraries with documentation necessary to exploit the APIs. A repository, called the EL Commons, allows customer libraries to share code they develop. In order to increase libraries' ability to integrate and exploit opportunities in their own ways, Innovative announced the Encore xQuery API, a set of tools that offers programmatic search and retrieval access to any content managed by Encore. The company planned to deliver Encore xQuery in early to mid-2009. Innovative describes Encore as following the principles of service-oriented architecture (SOA), an increasingly preferred approach to enterprise software applications. Encore Harvesting Services uses OAI-PMH to allow libraries to build consolidated search environments based on multiple repositories. The component provides a convenient method to incorporating institutional repositories, digital collections, or other resources into Encore using a well-established protocol. In 2008, Polaris added a new API into its product that gives customer sites increased access into the underlying database of the Polaris ILS. As Polaris reaches into ever larger libraries, integration with external systems becomes more of an issue, driving the need for more robust APIs.A new wave of interfaces
The need for libraries to present more modern interfaces to their users remains a high priority and drives the sale of products launched in previous years such as AquaBrowser, Encore, Primo, and WorldCat Local. Each of these experienced strong sales in 2008 and have become strategic to their respective companies. This year saw the launch of some additional new-generation library interfaces. These commercial offerings now compete with open source alternatives, especially VUFind, originally developed at Villanova University (see below). Auto-Graphics launched its new AGent Illuminar discovery platform. Designed as a rich Internet application (RIA) and built on the Adobe Flex framework, Auto-Graphics had hoped for a general release of AGent Illuminar in early 2009, with commitments for early adoption from customer sites including the State Library of Kansas. In an increasingly competitive arena of new-generation library interfaces, AGent Illuminar enters as the first based on Flex, which brings interface features generally associated with graphical desktop environments to the web. The Library Corporation (TLC) delivered the LS2 PAC interface as the first LS2 module that can be used with its existing ILS products, Library.Solution and CARL.X. LS2 PAC offers such new-generation library interface features as relevancy ranking, the ability for users to tag and rate resources or write reviews, facets for narrowing results, and map displays of an item's location in the library, all through a visually appealing front end. Since its release in October 2008, LS2 PAC is under contract with 46 libraries. In June 2008, OCLC announced TouchPoint, a discovery interface for libraries. A pilot for the product is taking place in The Netherlands. TouchPoint includes APIs to make use of technologies such as the FAST search and index engine. Serials Solutions' Summon, its new discovery service, aims to provide access to all the library's resources, including books, e-journals at the article level, and any locally managed repositories or digital collections. As with other new-generation discovery products, final display of selected material comes from the original provider, whether it is the library's ILS or a publisher site. Summon, a somewhat late entrant into the discovery interface arena, aims to outpace earlier contenders through its ability to provide access to both print and e-content and to base e-journal searching on full-text rather than citation data. The initial beta version of Summon included an index of over 300 million journal articles. Libraries involved in beta development of Summon include Oklahoma State and Dartmouth College. The company plans general release near June 2009. SirsiDynix launched Enterprise, the company's new-generation faceted search product. At least in its initial versions, Enterprise will be offered only through SaaS. Enterprise operates with fuzzy match search logic and relevancy ranking of results and can be used with all SirsiDynix ILS, including Symphony, Horizon, or Dynix Classic. In its second major release, Enterprise will be extended to scale to the needs of large libraries and consortia. The company also launched a new Web OPAC. Symphony e-Library supersedes iBistro, introduced in July 2000. E-Library sports the same basic presentation style as SirsiDynix Enterprise. VTLS released its next-generation interface called Visualizer in 2007 and reported three sales this year. As with the ILS, open source alternatives apply competitive pressure on commercial products. VuFind, mentioned above, has gained the attention of many libraries and provides a low-cost alternative to the commercial offerings in this genre. It delivers new-generation library interface features such as relevancy ranking, facets for narrowing results, presentation of book images, and links to ILS systems for real-time availability. VuFind relies on the same Lucene and SOLR search technologies that many of the commercial products use. Libraries with VuFind as their primary interface include the National Library of Australia, Georgia Tech, and Villanova.Business transitions
This was a relatively quiet year on the mergers and acquisitions front. The wave of mergers and private equity acquisitions of the previous cycles continues to reverberate. Investments strengthened some company's ability to produce new products or expand into new markets. Products facing phase-out as a result of business consolidation provide opportunities for competing companies to attract new customers and require incumbent companies to offer strong incentives to convince their legacy customers to adopt their flagship product. Isacsoft transitioned from a publicly traded company to private ownership by its principal, Ronald Brisebois. UK-based Civica joined the group of companies controlled by private equity firms, as 3i Investors acquired its publicly traded stock. Only about 15% of its business providing technology solutions to many types of public sector agencies is in libraries. Its Spydus library automation system has only a small presence in North America, though it voices plans to expand through both increased marketing or possible business acquisitions. Nonprofit OCLC continued its buying binge of commercial library automation companies. In September 2008, it acquired Amlib, one of the major products in Australia, with implementations also in Africa, the UK, and the United States. OCLC's arsenal of library automation products acquired from commercial companies now includes Amlib, Sunrise, OLIB, LBS Local Library System, and CBS Central Library System as well as a variety of OpenURL linking, federated search, and portal products. Cambridge Information Group, the parent company of R.R. Bowker and ProQuest, gained minority ownership of LibraryThing through an equity investment, as well as exclusive worldwide distribution rights to LibraryThing for Libraries, a service that allows libraries to incorporate tags assigned by LibraryThing users into their online catalogs. This agreement adds a valuable content and technology asset to its growing suite of library technology products, including AquaBrowser, WebFeat, Serials Solutions, and Syndetic Solutions. Prior to this transaction, Medialab Solutions, the developer of AquaBrowser, had partnered with LibraryThing to provide user-assigned tags for My Discoveries, which extends the interface with social networking features. In the special library arena, SydneyPLUS acquired Cuadra Associates in July 2008. Company founder and industry pioneer Carlos Cuadra will remain with the company, as will the support and development personnel. In the open source arena, LibLime acquired the business activities of CARE Affiliates. CARE Affiliates, cofounded in June 2007 by industry veteran Carl Grant, provided services related to open source library automation products, especially in the federated search arena. Grant returned to Ex Libris in July 2008 as president of its North American operations. As a result, LibLime assumed responsibility for providing support to CARE Affiliates' customers. LibLime has previously acquired assets from other businesses including Katipo Communications and Skemotah Solutions. SirsiDynix sold VRLplus, a virtual reference platform, to Australia-based Altarama Information Systems. This acquisition greatly strengthens Altarama's position in the digital reference arena, complementing its own RefTrack product. At the time of the sale, about 200 libraries had licensed VRLplus. SirsiDynix gained VRLplus, along with the ERES product for managing electronic reserves, through its January 2005 acquisition of DocuTek. SirsiDynix retains ownership of ERES and continues its development and support. Private companies now thoroughly dominate the library automation industry. The only public company, Auto-Graphics, has been deregistered from the SEC since 2004, a move allowed for small companies where the SEC reporting requirements represent an undue burden and a competitive disadvantage. Companies owned by private equity firms include SirsiDynix (Vista Equity Partners), Ex Libris (Leeds Equity), and Infor (3i Investments). Companies owned by the individuals or families that founded them include Innovative Interfaces, TLC, and Follett. Inmagic recently gained partial ownership of a venture capital firm. Polaris is owned by a private holding company.Pressing forward
Despite an incredibly difficult economy, companies that offer libraries software and services have found it necessary to invest in long-term prospects, expanding development and support capacity as needed. In a period when libraries face heightened user expectations, now is not the time for them to leverage technology to improve their standing when this can be achieved for reasonable costs. Our industry continues to be healthy, as demonstrated by new private equity and venture capital investments. In 2008, the library automation system marketplace delivered remarkable performance in a year when other industries experienced catastrophic results. The economic climate of 2009 will likely present even more dramatic constraints, amplifying the distinctions between companies with solid business plans versus those on weaker footing.Software as a Service
Software as a Service, or SaaS, what we used to call the application service provider (ASP), ranks as the favored approach of many vendors. In earlier phases of library automation, libraries questioned whether vendors could be trusted to take care of their systems and their data. Today, with the availability of large-scale, highly reliable, ultrasecure hosting centers, few libraries can provide the levels of reliability routinely offered through SaaS. The basic trade-off is whether the library would rather purchase its own hardware and software and hire technical staff, or pay an annual subscription fee associated with automation products offered through SaaS. SaaS involves both an approach to technology and a new business model for the industry. Traditional software licenses involve large up-front payments and modest fees for maintenance. With SaaS, initial capital costs to purchase software licenses may be reduced or eliminated in return for higher annual subscription fees. The total cost of ownership can be less to libraries since SaaS eliminates the need to purchase and maintain local servers and provide local technical personnel. For the company providing the hosted offering, these expenses have a very low unit cost, which decreases as the number of SaaS accounts increases. In the library automation arena, SaaS tends to be associated with small to mid-sized libraries. Large libraries generally prefer locally installed software for the flexibility it provides, but the bar rises continually on the size of libraries amenable to this arrangement for critical automation services. Some companies in the industry offer only SaaS versions of their products, including Serials Solutions (a provider of search and discovery products) and Biblionix. Small library automation has shifted dramatically from the PC-based systems to SaaS. SirsiDynix strongly promotes its SaaS offerings, especially for new installations. Many SirsiDynix sites previously running software locally shifted to SaaS in 2008. LibLime favors SaaS for its open source Koha ILS, with all but two of its 40 new clients in 2008 choosing that option. This year's sales data confirms that larger libraries continue to prefer local installations. All contracts for Aleph and Virtua and all but one for Millennium involved local installations.Company Profiles
Auto-Graphics Pomona, CA; 800-776-6939 www.auto-graphics.com Auto-Graphics specializes in library automation and resource sharing systems for public libraries, though this year the company extended its reach somewhat into the community college and school arena. AGent VERSO gained 24 new clients from 85 library facilities in 2008, mostly mid-sized to small, all selecting the SaaS option, the basis for most of its business. This number represents a significant drop from the 47 contracts from 70 facilities signed in 2007. Auto-Graphics drew in libraries migrating from Carl.Solution and Unicorn, as well as PC-based systems like Winnebago Spectrum and Athena. One of the larger contracts involved Colorado Nexus Library Consortium, comprising 42 school and eight public libraries in southern Colorado moving from Follett's Circulation Plus. In 2008, the company reported 20 percent of revenues from its AGent VERSO ILS, with 80 percent related to its resource sharing system and other products. PRODUCT NEWS Improvements to AGent VERSO in 2008 include the introduction of Lib2Home, a preference tracking system, alerts, and other features that can be used as the basis for a program for home delivery of library materials. The Active Alerts feature notifies users when materials become available that match interests registered in their profile. New enhancements aim to increase its appeal to larger libraries, including a redesign of acquisitions, coming in 2009. Auto-Graphics launched Circulation Interlibrary Loan Link (CILL) as an extension to its AGent Resource Sharing platform. As one of the pioneering applications to bring NCIP into the resource sharing arena, CILL intends to reduce the workload involved in ILL requests, from 22 to 11 steps in borrowing and from 14 to eight steps in lending. Auto-Graphics incorporated new APIs into the infrastructure of each member of the AGent product family. These APIs, for example, will facilitate the integration of its ILL and ILS products, as seen in the statewide Kansas system. Biblionix Austin, TX; 877-800-5625; biblionix.com Biblionix, a relatively new company, focuses on small to medium-sized public libraries. The company's Apollo ILS has become a favorite of small public libraries seeking first-time automation or as they exit from PC-based, school library—oriented systems. The company's sales increasingly extend from its Texas home territory, with sales reported in six states in 2008. Almost all contracts involve single-site facilities. The company offers Apollo only through SaaS. Biblionix did not disclose staff figures or its 2008 revenue. Book Systems, Inc. Huntsville, AL; 800-219-6571; booksys.com Book Systems targets Atriuum and Concourse primarily to K—12 Schools. Atriuum, as a web-based centralized automation system, continues to see significant growth in sales each year since its 2004 introduction. Concourse, a Windows-based system for individual libraries, has seen steady declines in new sales as centralized products such as Atriuum rise as the favored approach for school library automation. Book Systems reported revenues in the $5–$10 million range, with 99 percent derived from U.S. libraries. Civica Melbourne, Victoria, Australia; +61 3 8676 4400; Englewood, OH; 800-686-9313 www.civicaplc.com Civica, a UK-based company with its Library and Learning division run primarily out of Australia, made no new sales in North America in 2008, though the company strengthened its position in the UK, Singapore, and Australia. The 25 new contracts won for its Spydus ILS in 2008 were about half the number signed in 2007. Civica Library and Learning, one of four of the largest businesses in the library automation field, reported 392 personnel, an increase of 13 over last year. Like many of its competitors, Civica strongly promotes its SaaS offerings, with 64 percent of contracts electing this option in 2008. Civica currently has only a minor presence in the United States, with about five installed sites. The company now markets its library services through Civica/CMI based in Englewood, OH, and recently hired Jeanne Spala as senior consultant to help reintroduce Spydus into the North American market. COMPanion Salt Lake City, UT; 801-943-7277 www.goalexandria.com COMPanion offers the Alexandria library automation system, geared primarily toward the school library market. The company made 914 new sales of Alexandria in 2008, slightly lower than last year's total. With installations in 11,386 libraries, COMPanion continues as a popular choice in the school library sector, a distant second place to Follett's line of products. A medium-sized company, COMPanion employs 67. CyberTools, Inc. Harvard, MA; 800-894-9206 cybertoolsforlibraries.com CyberTools, Inc. provides its CyberTools for Libraries automation system to special libraries. In 2008, the company developed an ERM module, adding this functionality to its base CyberTools for Libraries product without increasing its cost. In step with industry trends, CyberTools heavily promotes its SaaS offerings. For smaller libraries involving fewer than four staff user licenses, CyberTools offers only the SaaS option. CyberTools made 30 ILS sales in 2008, bringing the total installed to 304. The company reported revenues in the $1–$2.5 million range, with 99 percent of revenues from U.S. libraries. EOS International Carlsbad, CA; 800-876-5484; eosintl.com EOS International specializes in software for special libraries, predominantly corporate and legal. In 2008, the company made 389 sales of its EOS.Web system, bringing the installed customer base to 999 sites. EOS increasingly emphasizes delivery of its product through SaaS. This year the company experienced strong sales to legal and medical libraries. Equinox Software Norcross, GA; 877-673-6457 esilibrary.com Equinox Software, founded in 2007, provides services surrounding the open source Evergreen library automation system. Evergreen, originally developed for the PINES consortium in Georgia, has attracted the interest of other consortia and public library systems involving multiple branches. In 2008, Equinox signed six contracts for Evergreen support services representing 38 libraries spanning 72 branches. By year's end, a total of 140 libraries were using Evergreen with support from Equinox. Shared Evergreen implementations are under way in several states, with support from Equinox. The British Columbia SITKA Consortium in Canada has 14 libraries in production; Evergreen Indiana includes about 20 libraries; Michigan Evergreen includes the Grand Rapids Public Library and Branch District Library. Each of these implementations plans a gradual opt-in approach, starting small and working toward a larger consortium. Ex Libris Group Jerusalem, Israel; 972-2-6499100 exlibrisgroup.com Ex Libris continues to strengthen its position in the academic library sector and now ranks highest in terms of personnel employed. An international company with products installed in 73 countries, the company continues to expand geographically. The company made progress in expanding the customer base of its two ILS products. More than two years following the acquisition of Voyager from Elsevier in November 2006, Ex Libris continues to market, support, and enhance this ILS; it had sales to five new libraries in 2008. The company made 26 sales of Aleph to libraries worldwide. Aleph targets large academic, state, and national libraries, translating into a high value for each contract signed. The number of Aleph sales has declined for the last four years. An increasing portion of Ex Libris's business involves non-ILS products. The company made 37 sales of Primo, its new-generation front-end discovery product first launched in 2006, bringing total sales to 130 libraries. The SFX link server saw 95 sales, primarily to libraries already using other Ex Libris products, increasing the total libraries using SFX to 1840. Verde, the company's ERM system, gained 18 new libraries, bringing total installations to 205; 69 libraries selected the MetaLib federated search platform, 14 purchased DigiTool. In August 2008, Ex Libris changed ownership from one private equity firm to another, as Leeds Equity Partners acquired the company from Francisco Partners. Existing management are expected to remain in place. Growth in development personnel and new product launches provide early indicators that the new owners plan to continue expansion through product development and increased global marketing rather than by gleaning short-term profits through cutting costs. PEOPLE Industry veteran Carl Grant, who led Ex Libris's successful entry into the North American academic library market during his tenure as that division's president from December 1998 through March 2003, returned to the company in a similar capacity in July 2008, following a four-year stint as president and COO of VTLS and one year operating his own company, CARE Affiliates. The company expanded personnel to a total of 467, an increase of 49 since last year. PRODUCT NEWS Ex Libris enhanced existing offerings and launched Rosetta, a new product addressing digital preservation, developed in conjunction with the National Library of New Zealand. Now in production, Rosetta targets national and academic libraries, archives, and museums. Ex Libris also launched bX, a new recommendation service that uses aggregate data extracted from the SFX logs of 16 participating institutions to power a service that suggests related content to researchers as they view articles. Follett Software Company McHenry, IL; 815-344-8700; fsc.follett.com Specializing in providing solutions to the K—12 school market, Follett Software Company (FSC) dominates this sector. The company aims beyond basic library automation, offering a suite of products to manage library resources, textbooks, media materials and equipment, and other assets. FSC is one of the three largest companies in the industry and by far the largest competitor among those specializing in school libraries. The company turned in a stellar year for its Destiny Library Manager for Districts, signing 724 contracts representing 8470 individual school libraries, bringing the total number of libraries using this software to 29,890. Over the last three years, FSC has focused on increasing the penetration of its Destiny products and transitioning its customers away from legacy products such as its own Circulation Plus and Athena, Winnebago Spectrum, and InfoCentre gained through the acquisition of Sagebrush Corporation. While most of Follett's new sales come from its target audience, about nine percent of Destiny Library Manager contracts involve public libraries. PRODUCT NEWS In June 2008, FSC launched Destiny Quest, a new-generation search interface for its library products, available without additional cost as libraries upgrade to current versions. Destiny Quest offers many of the features now expected in library discovery interfaces, including display of cover images, the ability for students to review and rate resources, facets for narrowing search results, related resource recommendations, and personalized workspaces. Circulation Plus, the company's original product, peaked in 2003 with 37,232 installations but has now declined to 22,143. Other inherited legacy products continue their steady decline. In the library automation arena, the phaseout of products takes many years as libraries find themselves without resources to replace aging systems, which often continue to perform satisfactorily. It may be another three to five years until this group of legacy systems becomes extinct. Given FSC's strategic focus on schools, its products have become increasingly less suitable for small public libraries. A lot of the activity in the small public library arena involves migrations away from Athena, Circulation Plus, Winnebago Spectrum, and InfoCentre to products specifically designed for the small public library, typically offered through SaaS. Beneficiaries of this movement include Biblionix, LibLime, and Auto-Graphics. Infor Library Solutions Framingham, MA; 800-825-2574 vubis-smart.com Infor Library Solutions, continuing the legacy of Geac, continues to strengthen its position in European libraries but is making slow progress in North America. About 11 public libraries in North America use Vubis Smart. There were no new-name sales in this region. PRODUCT NEWS In 2008, the company introduced a new all web-based library automation system called V-smart, which eventually will be the company's flagship automation system although its current system, Vubis Smart, will continue to see development. V-smart takes the company from the increasingly outdated client/server approach to the web-based technology platform currently favored. Though Infor positions V-smart for new sales going forward, in 2008 Vubis Smart attracted six new-name sites plus 40 migrating from the company's legacy products. In its first year, 11 libraries purchased V-smart. In 2008, Infor also made 28 sales of V-insight, a tool for statistical analysis to help a library measure and assess the performance of its operations. Inmagic Woburn, MA; 800-229-8398 www.inmagic.com Inmagic, which specializes in information products for special libraries, expanded its business in 2008 after a $5 million equity investment from Edison Venture Fund, which it channeled into increasing its development capacity, marketing efforts, and new-product delivery. PEOPLE In March, 2008 Inmagic appointed Dave Golan as its new VP of sales. The company reported that it now employs a total of 55, a significant increase over the 40 reported in 2006 when it last supplied numbers in this category. PRODUCT NEWS Inmagic released a revamped version of its products related to special library automation, integrating and enhancing a suite of products previously sold separately. The company reported 179 new sales and a total of 8,689 sites installed for the product, dubbed Inmagic DB/Text Library Suite. In recent years, the company has evolved from offering products for the automation of special libraries to delivering enterprise-level knowledge management solutions. The company did not disclose the number of sales or installed sites using Inmagic Presto. Organizations using Presto include NASA and Newsweek. Innovative Interfaces Inc. Emeryville, CA; 510-655-6200; iii.com Innovative Interfaces continues its strategy of steady organic growth outside of the fray of private equity ownership and the consolidations that occur through mergers and acquisitions. In 2008, the company expanded personnel by 16 to a total of 326, continuing its pattern since 2004 of adding ten or more positions annually, generally proportional to increases in its customer base. Innovative led in sales to new customers in 2008, with 61 contracts for Millennium. Given that very few libraries remain on the company's legacy INNOPAC, almost all contracts for Millennium now involve attracting libraries from its competitors. The number of sites running Millennium now totals 1,348. Major contracts for Millennium in 2008 include the New York Public Library, Long Beach Public Library in California, Austin Peay University in Tennessee, University of Wyoming, Trinity College Dublin in Ireland, National Taiwan University of Science and Technology, Grand Valley State University, MI, North Dakota State University, and the Consortium of Catalonian University Libraries. Innovative continues to attract large public, academic, and special libraries in many regions of the world to Millennium, and increasingly these contracts also include Encore, the company's new-generation discovery platform. Innovative found 2008 to be a successful year for Encore, with 72 contracts. By year's end, Encore installations were complete in 153 libraries. PRODUCT NEWS This year, Innovative introduced Program Registration, a new web-based, calendar-based system that allows libraries to manage the displays of programs and events on their site, venue scheduling, and related tasks. Other products introduced include the AirPAC for the iPhone and Express Lane, a new self-circulation application for Millennium. Innovative reported 2008 revenues in the $70–$80 million range, with 70 percent derived from U.S. libraries. The company ranks among the five largest in the industry. PEOPLE Innovative promoted two longtime employees to executive positions. Rebecca Jones now serves as VP, product architecture, and Hilary Newman is VP, implementation services. Keystone Systems Raleigh, NC; 919-782-1143; klas.com Keystone Systems offers the KLAS library automation system, used primarily by libraries serving persons with visual disabilities, a niche of the library automation scene not serviced by the products of the larger companies. In 2008, Keystone made six additional sales of KLAS, increasing the number of libraries using the software to 104 and continuing the firm's longstanding pattern of attracting a modest number of new customers each year. LibLime Columbus, OH; 888-564-2457; liblime.com LibLime specializes in providing services surrounding open source software for libraries. Products supported by LibLime include the Koha ILS, Kete Digital Archive, Masterkey federated search, OpenTranslators Web service, and YakPac Kid's OPAC. The company's contracts include software installation, data conversion, hosting, and ongoing support. LibLime offers development services for any of the open source products it supports, enabling libraries to contract for specific enhancements. In 2008, LibLime signed 40 new support contracts for Koha, bringing the total number of libraries running the ILS to 308. The company also garnered one contract involving the Kete Digital Archive product developed by Katipo Communications, the company responsible for the initial version of Koha. LibLime provides support for the OpenTranslators Web service as part of the Ohio Web Library, a collection of online resources available to public libraries in Ohio. OpenTranslators Web relies on the pazpar2 open source federated search technology created by Index Data. LibLime also supports YakPac, a front-end interface designed for children, for five libraries. YakPac, also created by Index Data, relies on Flash technology from Adobe Systems and is not distributed as open source. PRODUCT NEWS One of the major activities for LibLime in 2008 involved the development of Koha 3.x, a major revision over the previous version, including a rewrite of much of the underlying Perl code. In addition to the contracts signed for new libraries moving to Koha, LibLime assisted 35 sites in moving to the current version. In early 2009, LibLime released biblios.net, a cataloging tool that consists of a web-based MARC record editor operating in conjunction with a large repository of bibliographic records that LibLime considers in the public domain. Upon its initial launch, biblios.net included about 30 million MARC records obtained from the Open Library and other sources. Talis subsequently contributed another five million UK library records from the Talis Union Catalog (see Talis, p. 39). PEOPLE LibLime doubled its staff from 14 at the end of 2007 to 28. Executive-level appointments include Susan Buchanan and Marc Roberson, both as VP library partners, Galen Charlton, VP R&D, and Debra Denoult as senior VP for operations. The Library Corporation Inwood, WV; 800-325-7759; tlcdelivers.com A family-owned and -operated business since its founding in 1974, The Library Corporation (TLC) focuses on library automation products for public libraries, including the Carl.X ILS for large municipal libraries and Library.Solution for small to mid-sized libraries. PRODUCT NEWS TLC has begun work on a new library automation platform, called LS2, that will ultimately become its flagship system. LS2 relies on many open source components such as Apache and Lucene. TLC plans to continue to support and enhance Library.Solution and Carl.X for the foreseeable future. In 2008, TLC released Library.Solution Version 4.0. The company made 32 new sales of Library.Solution. The number of new sales of Library.Solution has declined steadily since 2001. One of the major contracts this year involved the sale of Library.Solution for Schools to Chicago Public Schools, which includes over 600 individual school libraries. One of the main activities for the company's Carl operations involved migrating libraries from Carl.Solution to Carl.X. The customer base for Carl.X and Carl.Solution, however, saw some erosion. No new sales of Carl.X were reported for 2008. This year, the Black Gold Cooperative Library System in California elected to move from Carl to Polaris as did two public libraries in Colorado. A group of community colleges in Colorado shifted from Carl to AGent VERSO, while some school libraries in Singapore moved to Civica's Spydus. On a more positive note, the company completed the installation of Carl.X for the Chicago Public Library and renewed a five-year contract with Baker & Taylor Books. TLC reported 2008 revenues in the $30–$35 million range. Twelve percent of revenues come from non-U.S. libraries. Staff expanded by 13 to 204. Mandarin Library Automation Boca Raton, FL; 800-426-7477, x751 mlasolutions.com Mandarin Library Automation (MLA) offers the Windows-based Mandarin M3 and Oasis, a web-based system for centralized automation of school districts. School libraries represent the largest share of the company's customer base, though it includes small academic, public, and special in smaller proportions. The company made 174 new sales for Mandarin M3 in 2008, increasing the installed total to 3,549. This year Mandarin introduced Oasis Web Hosting, an SaaS offering, and signed 27 library subscribers. Another 87 libraries purchased Oasis for local installation. Oasis installations now total 314, encompassing both hosted and local versions. MuseGlobal San Francisco, CA; 415-896-6873 museglobal.com MuseGlobal specializes in federated search technology, called MuseSearch. MuseGlobal doesn't generally sell its software directly to libraries but licenses it to other companies that resell and integrate it. Some of the companies in the library arena that rely on technology from MuseGlobal include Innovative Interfaces for ResearchPro and SirsiDynix for its SingleSearch and Rooms product. Internationally, Janium and Librisite offer MuseSearch technology in Central and South America, Transtech sells MuseSearch in Taiwan and China, EliDoc in Greece, and Softlink in Australia. Specific numbers for new sales in 2008 were not provided. In recent years MuseGlobal has found markets for its technology outside of the library automation arena. The company entered into partnerships with Adhere Solutions to apply its federated search technology to the Google Search Appliance and MyThum for customizable mobile applications; Capgermini Government Solutions for law enforcement applications; and launched MuseCOnnect for Oracle Secure Enterprise Search. OCLC Dublin, OH; 800-848-5878; oclc.org OCLC, a nonprofit membership-governed organization, has in recent years acquired a number of for-profit companies involved in library automation technologies. Many of these acquisitions took place through OCLC PICA, which at the time was a majority-owned subsidiary and has since been wholly acquired and folded into the global organization. PRODUCT NEWS In 2008, OCLC purchased EZProxy, a tool for authentication of remote users for access to restricted library resources. In September 2008, OCLC added to its arsenal of ILS technologies through the acquisition of Amlib, one of the major automation systems in Australia, from InfoVision Technologies. OCLC also began work on a new consortial borrowing solution, called WorldCat Navigator, to compete with products such as URSA from SirsiDynix and INN-Reach from Innovative Interfaces. The Orbis-Cascade Alliance (O-CA), a large consortium of libraries in Washington State and Oregon, partnered with OCLC to develop a new product involving WorldCat and the VDX technology for document and resource sharing gained through the acquisition of Fretwell-Downing. The O-CA will be migrating from an INN-Reach system provided by Innovative. OCLC offers WorldCat Local as a next-generation library interface that competes with commercial products such as Primo, Encore, and AquaBrowser. PEOPLE OCLC has gained several key executives on the international library automation scene. Chris Thewlis, formerly Civica product manager for Spydus, joined OCLC in July 2008 as regional manager for OCLC Australia. Robin Murray, former CEO of Fretwell-Downing Informatics, and Eric van Lubeek, former managing director of Infor Library Solutions, also came on board. OCLC declined requests to respond to the vendor survey associated with this report. Polaris Library Systems Syracuse, NY; 800-272-3414 polarislibrary.com Polaris Library Systems concentrates on the public library automation sector, with the Polaris ILS as its flagship product. In a year when almost all other companies saw decreases in new ILS contracts over 2007, this company had its best year ever, with 56 contracts for Polaris, including 51 new-name customer libraries. These contracts represented 430 individual facilities. Over the past several years, Polaris has expanded its business from small and mid-sized libraries to larger municipal systems. Polaris attracted significant business from its competitors, including 25 libraries migrating from SirsiDynix Horizon and six from Dynix Classic. Major contracts include the Black Gold Cooperative Library System in San Luis Obispo, CA, moving from Carl.X; Dallas Public Library, replacing DRA Classic; and the 160 libraries of the TRAC consortium in the province of Alberta. PRODUCT NEWS In June 2008, Polaris announced a new digital library collection management system called Polaris Fusion to allow libraries to develop collections of digital materials such as photographs and historical documents. Fusion lets libraries create catalog records for each item in MARC and import records in Dublin Core. In June, Polaris also extended its partnership with EnvisionWare for integration of RFID and materials sorting technology (automated materials handling) into the Polaris ILS. PEOPLE The company increased its staffing by seven positions, growing to a total of 76. Serials Solutions Seattle, WA; 866-737-4257 serialssolutions.com Serials Solutions does not offer an ILS but rather a broad suite of products that help academic libraries manage electronic content. Serials Solutions operates as a division of ProQuest, part of the Cambridge Information Group (CIG), which also owns R.R. Bowker. CIG includes an interesting and expanding cluster of technology-related products, including the 360 suite, WebFeat, and Summon within Serials Solutions and Syndetic Solutions, AquaBrowser, and LibraryThing for Libraries under Bowker. In January 2009, CIG made an equity investment in LibraryThing for Libraries in an agreement that gave Bowker exclusive rights to market it. Serials Solutions also markets AquaBrowser to academic libraries. While AquaBrowser and Summon both generally fit into the category of new-generation discovery interfaces, they follow quite different approaches and will appeal to different libraries. AquaBrowser was originally developed by Amsterdam-based Medialab Solutions, which was acquired by Bowker. At the heart of Serials Solutions' product family lies its knowledge base of e-resource holdings, now branded as KnowledgeWorks. KnowledgeWorks provides the data component of other Serials Solutions products such as 360 Link and 360 Resource Manager. In 2008 alone Serials Solutions extended KnowledgeWorks to include over 1500 new data sources. 360 Counter, an optional component of 360 Resource Manager to manage use statistics associated with a library's electronic subscriptions, was enhanced to support SUSHI for the automated collection of use statistics. People Robert Mercer, former president of Ex Libris North America, joined Serials Solutions in January 2009 as general manager. Richard Bodien was promoted to director of marketing. In 2008, Serials Solutions made a major expansion in staffing, adding 40 new positions to increase overall personnel to 142. SirsiDynix Huntsville, AL; 256-704-7000; sirsidynix.com SirsiDynix worked hard in 2008 to improve its reputation in the industry. The company delivered new releases to each of its major products, streamlined customer support, and increased its marketing efforts. The company's efforts resulted in a strong year for sales of Symphony, positioned as its strategic ILS platform. SirsiDynix signed 108 contracts for Symphony, 38 of which were to new-name accounts. Fifty-six of the contracts were to libraries outside the United States. Nonetheless, many libraries running SirsiDynix ILS products including Horizon, Dynix, and Unicorn defected to competitors, canceling out at least some of the net gains in the firm's overall customer base. In addition to these contracts, SirsiDynix moved an additional 27 Unicorn sites from local installs to SaaS implementations. In 2008, SirsiDynix completed installations of Symphony in several major library systems, including the County of Los Angeles, with its 84 individual library facilities and annual circulation transactions exceeding 14 million; Toronto Public Library, with 99 branches; and Swift consortium in the state of Victoria in Australia. This year SirsiDynix reported only that the aggregate number of ILS installations totaled 3,488 rather than itemizing the number of libraries running Symphony, Horizon, or Dynix. This number falls considerably below the 4,021 combined installations of these products in 2007. (See Automation Marketplace 2008, Table 4, LJ 4/1/08, p. 36.) PRODUCT NEWS Even though SirsiDynix focuses on Symphony as its strategic ILS platform, the company continues to produce enhancements to Horizon and its HIP Web catalog. Horizon 7.4.2 and HIP 3.10, released in September 2008, not only provide the ability to integrate with the SirsiDynix Enterprise faceted search application but also include a number of functional upgrades. SirsiDynix reports that it delivered 15 major product releases in the last 18 months. In September 2008, the company released URSA Resource Sharing Application version 4.1, now with support for NCIP. A new release of Docutek ERes came in December and included a new Reserve Workflow module to simplify requests from faculty and a Blackboard module that allows access of ERes documents through the course management system. PEOPLE In January 2009, Brad Whittle returned to the company as VP for North American sales. Keith Sturges, formerly president of SirsiDynix International, was promoted to chief sales and marketing officer. Softlink America Seattle, WA; 877-454-2725 softlinkint.com Softlink America is part of an international company that offers automation products to libraries worldwide. The company provides two major library automation systems: Oliver, designed for K—12 schools, and Liberty, primarily used by special libraries. To date, the company has seen more success in placing Liberty in U.S. libraries than it has Oliver. In 2008, Softlink reported 313 contracts for Liberty, of which 156 went to U.S. special libraries; of the 358 contracts for Oliver, only five went to U.S. libraries. Eleven of the 18 contracts for its Quest federated search platform came from U.S. libraries. Softlink reported 2008 revenues in the $15–$20 million range, with 20 percent derived from U.S. libraries. PEOPLE Softlink saw major increases in staffing in 2008 with 17 new positions, increasing its total workforce to 132. In September 2008, Softlink named Kim Duffy as its new CEO, following the retirement of Bob Dunne. SydneyPLUS International Richmond, BC; 604-278-6717 www.ils.ca SydneyPLUS International offers KM products for the corporate and legal sector. Key products include Information Manager, a web content management system, KmBuilder for the creation of databases accessed through a web interface, and the Library and Knowledge Management System, an ILS for special libraries. PRODUCT NEWS In January 2009, SydneyPLUS launched Director's Dashboard, which delivers statistics to managers who measure the performance of the library from each of the modules of the ILS to aid in making business decisions. In July 2008, SydneyPLUS acquired Cuadra Associates. These two companies have not historically competed directly with each other since their products appeal to different types of libraries. Following the acquisition, both companies continue to develop and support their own products. Cuadra's products include the STAR Knowledge Center for Libraries, STAR/Archives Collection Management Solution, STAR/Digital Assets, STAR/RIMS record management system, and STAR/Media for managing AV collections. SydneyPLUS did not report detailed sales statistics. Talis Birmingham, West Midlands, UK +44 (0)870 400 5000; talis.com Talis offers its Alto ILS and Prism web-based OPAC to libraries in the UK and does not currently have a presence in North America. Beyond its traditional ILS business, Talis creates products based on web services. Keystone provides a framework to allow the integration of an ILS with external systems such as courseware, identity management, and e-commerce. PEOPLE Talis employs a workforce of 77, a decrease of seven from the number reported last year. VTLS Blacksburg, VA; 540-557-1200; vtls.com VTLS reported a year of strong sales and product development. The company signed 24 new contracts for Virtua and provided upgrades or other enhancements to another 43 libraries already running Virtua. Queens Library, Jamaica, NY, ranked as the busiest U.S. public library, implemented a customized version of Virtua. Queens's 62 branches circulate 23 million items annually. Queens was the only sale of Virtua in the United States. Other major sales of Virtua included the National Library of Morocco. For the RERO consortium in Switzerland, VTLS implemented a centralized consortial version of Virtua operating through a single database replacing a distributed set of Virtua systems. RERO includes 216 libraries spanning 2160 individual facilities. PRODUCT NEWS New products created this year include a hosted service to add FRBR displays to library OPACs, even those not running Virtua, and a new Archival Management System. PEOPLE VTLS added 11 new staff positions, increasing the number of employees to 97. About 70 percent of the company's revenues come from non-U.S. libraries. To support its increasing numbers of VITAL and Virtua sites in Australia, VTLS opened a new office in Melbourne.| NEW CUSTOMERS | TOTAL SALES | 2008 | |||||||||
| COMPANY | SYSTEM NAME | 2006 | 2007 | 2008 | 2006 | 2007 | 2008 | U.S. SALES | NON-U.S. SALES | EXISTING CUSTOMERS | TOTAL INSTALLED |
| FULL FUNCTION MULTIUSER SYSTEMS FOR PUBLIC, ACADEMIC, AND CONSORTIA | |||||||||||
| Auto-Graphics, Inc. | AGent VERSO | 54 | 44 | 23 | 54 | 47 | 24 | 24 | 0 | 1 | 248 |
| Biblionix | Apollo | 49 | 49 | 49 | 0 | 0 | 40 | ||||
| Civica | Spydus 8 / MS | 32 | 25 | 25 | 56 | 51 | 30 | 0 | 30 | 5 | 256 |
| Equinox Software | Evergreen | 6 | 6 | 24 | 14 | 11 | 140 | ||||
| Ex Libris Group | ALEPH 500 | 38 | 26 | 23 | 67 | 29 | 26 | 3 | 23 | 3 | 2199 |
| Ex Libris Group | Voyager | 4 | 4 | 5 | 12 | 4 | 5 | 3 | 2 | 0 | 1243 |
| Infor Library Solutions | Vubis Smart | 13 | 9 | 6 | 56 | 40 | 46 | 1 | 45 | 40 | 366 |
| Infor Library Solutions | V-Smart | 1 | 11 | 1 | 10 | 10 | 11 | ||||
| Innovative Interfaces Inc. | Millennium | 67 | 79 | 61 | 95 | 95 | 64 | 39 | 25 | 3 | 1348 |
| LibLime | Koha (Classic / ZOOM) | 16 | 56 | 40 | 30 | 57 | 40 | 39 | 1 | 0 | 308 |
| The Library Corporation | Library.Solution | 32 | 35 | 32 | 34 | 35 | 32 | 32 | 0 | 712 | |
| The Library Corporation | Carl.X / Carl.Solution | 3 | 0 | 0 | 10 | 0 | 0 | 0 | 22 | ||
| Polaris Library Systems | Polaris | 33 | 22 | 51 | 54 | 32 | 56 | 51 | 5 | 5 | 269 |
| SirsiDynix | Unicorn/Symphony | 45 | 51 | 38 | 71 | 121 | 108 | 53 | 55 | 70 | |
| SirsiDynix | Horizon | 48 | 3 | 0 | 94 | 15 | 0 | 0 | 0 | 0 | |
| Talis | Talis Alto | 2 | 2 | 3 | 10 | 12 | 4 | 0 | 4 | 1 | 105 |
| VTLS Inc. | Virtua | 18 | 25 | 24 | 27 | 30 | 24 | 1 | 23 | 0 | 936 |
| AUTOMATION SYSTEMS FOR SCHOOLS AND SCHOOL DISTRICTS | |||||||||||
| Book Systems, Inc. | Atriuum | 42 | 139 | 149 | 75 | 159 | 174 | 149 | 0 | 25 | 478 |
| Book Systems, Inc. | Concourse | 241 | 175 | 125 | 268 | 214 | 125 | 116 | 9 | 0 | 9564 |
| COMPanion Corp. | Alexandria Library Automation | 872 | 980 | 914 | 872 | 980 | 914 | 856 | 58 | 11,386 | |
| Follett Software Company | Destiny Library Manager for Districts | 389 | 606 | 1707 | 480 | 639 | 7071 | 410 | 5774 | 29,890 | |
| Follett Software Company | Destiny Library Manager for schools | 339 | 368 | 326 | 476 | 721 | 695 | 110 | 479 | 2058 | |
| Follett Software Company | Follett Circulation Plus and Catalog Plus | 345 | 149 | 96 | 387 | 174 | 88 | 31 | 23 | 22,143 | |
| Follett Software Company | Winnebago Spectrum | 56 | 25 | 5 | 68 | 27 | 5 | 5343 | |||
| Follett Software Company | Sagebrush Athena | 126 | 30 | 0 | 131 | 35 | 3772 | ||||
| Follett Software Company | InfoCentre | 450 | 35 | 15 | 2759 | 43 | 19 | 4 | 3936 | ||
| Mandarin Library Automation, Inc. | Mandarin M3 | 270 | 490 | 174 | 470 | 640 | 174 | 149 | 25 | 3549 | |
| Mandarin Library Automation | Mandarin Oasis (and Hosted) | 50 | 114 | 150 | 114 | 97 | 17 | 0 | 314 | ||
| Softlink America Inc. | Softlink Oliver | 52 | 76 | 126 | 157 | 610 | 358 | 5 | 353 | 232 | 793 |
| AUTOMATION SYSTEMS FOR SPECIAL LIBRARIES | |||||||||||
| CyberTools, Inc. | CyberTools for Libraries | 44 | 30 | 44 | 30 | 30 | 0 | 304 | |||
| EOS International | EOS.Web | 61 | 68 | 257 | 389 | 354 | 35 | 331 | 999 | ||
| Inmagic, Inc. | DB/Text for Libraries | 130 | 179 | 500 | 179 | 8689 | |||||
| Inmagic, Inc. | Genie | 20 | 100 | ||||||||
| Keystone Systems, Inc. | KLAS | 3 | 4 | 6 | 3 | 4 | 8 | 8 | 2 | 104 | |
| Softlink America Inc. | Liberty | 284 | 297 | 302 | 313 | 156 | 157 | 16 | 942 | ||
| *Numbers represented here are as reported by the vendors; blank spaces indicate that no data was provided, or companies gave only aggregated figures SOURCE: LJ AUTOMATION MARKETPLACE SURVEY 2009 | |||||||||||
| COMPANY | PRODUCT NAME | NEW NAME CUSTOMERS | EXISTING CUSTOMERS | TOTAL CONTRACTS | INSTALLED |
| DISCOVERY INTERFACES | |||||
| Innovative Interfaces Inc. | Encore | 19 | 53 | 72 | 153 |
| Ex Libris Group | Primo | 22 | 15 | 37 | 130 |
| LibLime | YakPac Kid's OPAC | 5 | 5 | 5 | |
| Library Corporation | LS2 PAC | 46 | 12 | ||
| Medialab Solutions | AquaBrowser Library | 339 | 600 | ||
| SirsiDynix | Enterprise | 13 | 3 | 16 | |
| SirsiDynix | SchoolRooms | 2 | 5 | 7 | |
| VTLS Inc. | Visualizer | 3 | 0 | 3 | 3 |
| OPENURL LINK SERVERS | |||||
| Ex Libris Group | SFX | 3 | 92 | 95 | 1840 |
| Infor Library Solutions | V-link | ||||
| Innovative Interfaces Inc. | WebBridge LR | 18 | 358 | ||
| Serials Solutions | 360 Link | 348 | 348 | 823 | |
| ELECTRONIC RESOURCE MANAGEMENT | |||||
| Ex Libris Group | Verde + Meridian | 14 | 4 | 18 | 205 |
| Innovative Interfaces Inc. | Electronic Resource Management | 44 | 279 | ||
| Serials Solutions | 360 Core | 163 | 163 | 663 | |
| Serials Solutions | 360 Resource Manager | 160 | 160 | 170 | |
| FEDERATED SEARCH | |||||
| Auto-Graphics, Inc. | AGent Search | 1 | 0 | 1 | 18 |
| Book Systems, Inc. | Surfit | 1 | 0 | 1 | 1 |
| Ex Libris Group | MetaLib | 8 | 61 | 69 | 1470 |
| Infor Library Solutions | V-sources | ||||
| Innovative Interfaces Inc. | Research Pro | 41 | 228 | ||
| LibLime | Masterkey Metasearch | 4 | 4 | ||
| The Library Corporation | WebFeat | ||||
| Serials Solutions | 360 Search | 415 | 415 | 631 | |
| Serials Solutions | WebFeat | 654 | 125 | ||
| Softlink America Inc. | Quest | 18 | |||
| Softlink America Inc. | InfoNet | 30 | 6 | 36 | 53 |
| DIGITAL LIBRARY PLATFORMS | |||||
| Auto-Graphics, Inc. | AGent Digital Collections | ||||
| Ex Libris Group | DigiTool | 10 | 4 | 14 | 170 |
| Infor Library Solutions | V-spaces | 1 | 3 | 4 | |
| Innovative Interfaces Inc. | Symposia | ||||
| LibLime | Kete Digital Archive | 1 | 1 | 1 | |
| VTLS Inc. | VITAL | 5 | 2 | 7 | 32 |
| RESOURCE SHARING | |||||
| Auto-Graphics, Inc. | AGent Resource Sharing | 1 | 0 | 1 | 135 |
| COMMUNITY INFORMATION | |||||
| Talis Information Limited | Talis Engage | 8 | 0 | 8 | 0 |
| *Numbers represented here are as reported by the vendors; blank spaces indicate that no data was provided, or companies gave only aggregated figures. SOURCE: LJ AUTOMATION MARKETPLACE SURVEY 2009 | |||||
| 2008 | ||||||||
| COMPANY | DEVELOPMENT | SUPPORT | SALES | ADMIN | OTHER | TOTAL | 2007 TOTAL | % OF CHANGE |
| Auto-Graphics, Inc. | 11 | 9 | 7 | 5 | 6 | 38 | 36 | 5.6% |
| Book Systems, Inc. | 17 | 24 | 16 | 4 | 2 | 63 | 57 | 10.5 |
| Civica | 23 | 340 | 19 | 10 | 392 | 379 | 3.4 | |
| COMPanion Corp. | 67 | 67 | 0 | |||||
| CyberTools, Inc. | 2 | 4 | 1 | 1 | 5 | 5 | 0 | |
| EOS International | 16 | 27 | 24 | 4 | 8 | 79 | 82 | -3.7 |
| Equinox Software | 5 | 2 | 2 | 3 | 1 | 13 | 6 | 116.7 |
| Ex Libris Group | 161 | 198 | 55 | 34 | 19 | 467 | 418 | 11.7 |
| Follett Software Company | 81 | 155 | 112 | 54 | 402 | 404 | -0.5 | |
| Infor Library Solutions | 14 | 38 | 14 | 6 | 72 | |||
| Inmagic, Inc. | 55 | 40 | 37.5 | |||||
| Innovative Interfaces Inc. | 88 | 176 | 21 | 28 | 13 | 326 | 310 | 5.2 |
| ISACSOFT inc. | 95 | |||||||
| Kelowna Software | 30 | |||||||
| Keystone Systems, Inc. | 5 | 5 | 2 | 2 | 2 | 16 | 16 | 0 |
| LibLime | 9 | 3 | 3 | 4 | 9 | 28 | 14 | 100 |
| The Library Corporation | 39 | 87 | 25 | 13 | 40 | 204 | 191 | 6.8 |
| Polaris Library Systems | 27 | 38 | 10 | 1 | 76 | 69 | 10.1 | |
| Serials Solutions | 44 | 27 | 38 | 7 | 26 | 142 | 102 | 39.2 |
| SirsiDynix Corporation | 491 | |||||||
| Softlink America Inc. | 30 | 46 | 32 | 14 | 10 | 132 | 115 | 14.8 |
| SydneyPLUS | 15 | 20 | 10 | 10 | 5 | 60 | ||
| Talis | 22 | 20 | 16 | 10 | 9 | 77 | 84 | -8.3 |
| VTLS Inc. | 33 | 41 | 7 | 16 | 0 | 97 | 86 | 12.8 |
| *Numbers represented here are as reported by the vendors; blank spaces indicate that no data was provided. SOURCE: LJ AUTOMATION MARKETPLACE SURVEY 2009 | ||||||||
| Author Information |
| Marshall Breeding (staffweb.library.vanderbilt.edu/breeding) is Director for Innovative Technology and Research, Vanderbilt University Library, Nashville |
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