How Do You Manage? Case Study: Seal of Disapproval

By Michael Rogers

“Did you see this nonsense?” Virginia Conway asked fellow librarian Lois Brody.

“What, Ginny?” said Brody. The two women are among the staff of the medium-sized Walker Public Library.

“This new directive from on high,” Conway said, pointing to an item in the local newspaper. “After that huckleberry in the comptroller's office sent a letter to the papers about that project, now there's a thing in the paper saying the city decided that no municipal employees—that would be us—are allowed to submit anything for publication without their supervisor's approval.”

“I'm definitely bringing this up at the next meeting,” said Conway.

Good to her word, Conway waited until Director Joe Tagliani opened up the meeting to staff concerns.

“Anyone have anything they want to bring up?” he said, smiling broadly.

“I do,” said Conway. “Following last week's flap over a member of the comptroller's office apparently providing the local press with some information the office considered sensitive, the paper says that city employees acting in a capacity related to their job are not allowed to provide information for publication to outside sources without their supervisor's approval. Is that true?”

“That's what I've heard,” Tagliani said. “This thing apparently caused quite a stink, and the city is clamping down hard.”

“Does this limit our talking to the press and those people, or does it mean that anything we say as librarians has to go through channels before being released?”

“I'm afraid so,” the director said.

“Come on, Joe, that's ridiculous,” said Maureen Hanlon, beating Conway to the punch.

“Wait a second,” said Conway, not to be outdone. “You know a bunch of us review for the library press. Are you saying that my one-paragraph book reviews, which put my expertise to private use and have nothing to do with this library, must be vetted by my supervisor before I can submit them just because the name of this library appears along with my own in the byline?”

“Again, I'm afraid so,” Tagliani said. His smile had fled for parts unknown.

“Isn't that a violation of my Constitutional rights?”

“I'm a librarian, Ginny, not a lawyer,” said Tagliani, “so I couldn't address that.”

“And what if the supervisor doesn't approve of what you submit?” barked Hanlon, rejoining the fray. “Is my supervisor suddenly an editor who has the right skills to cut or rewrite my stuff? The people at LJ are bad enough.”

“I don't like it any better than you do,” Tagliani said, putting up his hands defensively. “I write for publication, give speeches, and sit on panels at conferences as much as anyone here. My material is going to have to be approved, too.”

“Didn't mean to gang up on you, Joe,” Conway said apologetically, “but this is infuriating. Speaking to the press on the library's behalf or making a speech to some group is one thing, but writing an article or even a brief book review for professional journals is something else.”

“It's okay, Ginny,” said Tagliani. “I'm glad you brought this up, because you're reacting the same way I did when I heard it. Let's put our heads together and come up with a battle plan for fighting back. I think this is absurd and agree it might not even be legal.”

“So how should we proceed?” asked Conway.

 

Analysis I: No Straitjackets

By Anne Berard, Reference & Outreach Librarian, Milford Town Library, MA

No one likes bad publicity or surprises in the press, so the city administration's effort to control the flow of information is understandable but certainly impractical and alarming. Tagliani and staffers Conway, Brody, and Hanlon are wise to devise a strategy to challenge the directive that all city employees must submit anything for publication for a supervisor's approval.

However, the term “battle plan” should be shelved since it implies a protracted antagonism, and given city hall inhabitants' jitters in the wake of the previous leak, it would put their guard up even further. It benefits all city departments to work together rather than against one another. It is in this spirit that library staff can educate city officials without adding to the paranoia or caving to censorship.

Tagliani tells his colleague Conway, and rightly so, “I'm a librarian, not a lawyer.” But the city undoubtedly has counsel on its payroll to whom he should bring his concerns. Practically speaking, the directive doesn't recognize the sheer volume of workaday information that is disseminated to the media.

Press releases about library programs, services, initiatives, materials, and hours find their way daily to local newspapers, radio stations, and web sites. As local officials means to have final approval of items for publication citywide, the library's output is just one department. Add the stream of info from public schools, the housing authority, parks department, and senior center (to name just a few), and that's a daunting mountain to climb.

Additionally, book reviews and feature articles that library staffers contribute to outside sources are deadline sensitive. Allowing sufficient time for the director to approve submissions may pose a logistical problem, while being at heart unnecessary and condescending. The same logic applies to the director's participation on various committees and panels and at conferences. A straitjacket might be more comfortable than these constraints from city hall.

More important, though, the greatest danger in allowing the mayor and city administration full reign to micromanage all for-publication material lies in creating an atmosphere of caution, fear, and negativity. When professionals are infantilized, confidence, energy, and morale can be replaced by insecurity, inertia, and apathy. Such an environment would be a loss not only to the library but also to the city and its myriad services.

Finally, from public relations and budgetary standpoints, it behooves the library and all city departments to represent the city and its projects in a positive light. Rather than gunking up the works with a solution that doesn't fit the whole, the city should seek the part (or huckleberry, if you will) that needs correction or replacement.


Analysis II: Library Spokesperson Needed

By Allen Meyer, Director, Vernon Area Public Library District, Lincolnshire, IL

There are three freedom of speech issues present in this situation, all of which should be addressed by Tagliani and his staff before anyone approaches city officials. The first is that of intellectual and academic freedom. While the librarians involved may be city employees, they are professionals in the same sense that university professors are, and they should be accorded the same degree of freedom to speak and publish in the areas of their expertise, whether that be climate change or literary analysis. To address this issue, a library policy covering publications should be established.

The policy should respect the intellectual rights of reviewers and researchers; it should address the questions of who owns the work and of whether or not the work is done on library time or personal time; it should include a statement to the effect that the views and opinions contained in the publication do not represent those of the library.

The second issue centers on who has the authority and responsibility to serve as the official spokesperson for the organization. Library staff should understand that it is important to send a clear and consistent message to the public, and this is best achieved by having a single vision, if not a single voice. To address this issue, an official library spokesperson should be designated, and a clear policy established, stating the specific authority and responsibility of that person. This policy should be understood by all library personnel.

The third issue is the larger one of individual freedom of speech. Regardless of professional prerogatives or organizational authority, individuals can and will talk. Efforts to control speech always fail and usually arouse suspicion and resentment that can harm an organization more than the release or misrepresentation of sensitive information. This is a challenging issue for managers; frankly, the best way to handle it is to be as open as possible about as much as possible and to understand that the best way to keep information off the grapevine and out of the news is to limit deliberations to those who need to be involved until information can be more widely released.

Tagliani and his staff should not view this as a battle but as an opportunity to clarify internal policies and educate city officials. Tagliani should take the library's publication and spokesperson policies, along with some samples of staff writing, and meet with city officials to discuss their decree requiring supervisor approval before publication. The policies should be presented and explained in a way that demonstrates the library's due diligence in promoting intellectual freedom while protecting organizational integrity.

The samples will show that what is being published without prior approval is not of a politically sensitive nature and therefore not a potential threat or embarrassment to anyone. It is quite possible that city officials do not understand the nature of professional librarianship. This is a chance for Tagliani to define the uniqueness of this category of city employees and to show the high quality of library management, hopefully winning a reprieve from the edict and additional respect and support for the library.

If this approach fails, a longer view should be taken. Tagliani should make sure that city officials receive copies of all library staff publications and press releases, and he also should establish direct personal contact with them to develop a more trusting and respectful relationship.

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