Presented by: Liollio, Worden & Library Journal Event Date & Time: Tuesday, October 24th, 2017, 3:00 PM - 4:00 PM ET / 12:00 PM - 1:00 PM PT Experience design is a mindset; not a checklist, a recipe, or a series of maneuvers. It is a focus on making people’s interactions with complex systems or environments more pleasant and ultimately more valuable. This design approach considers processes and tools that recognize the blend of space, products, services and solutions and the way they interact, thus leaving lasting impressions on visitors. Designing libraries around experiences and activities can improve the customer journey and maximize the way your library space flexes and functions to meet your patron service needs. Join this webcast to learn from Worden and Liollio as they discuss design research methods and collaborative project design approaches to better understand user needs. Learn how the thoughtful planning of furniture and architecture can influence the entire customer journey and keep patrons both comfortable and engaged.

Panelists

• Jennifer Charzewski - AIA, Principal, Liollio Architecture
• Terry Denczek - Vice President of Sales and Marketing, The Worden Company
• Linda Visscher - Sales Manager, The Worden Company

Moderator

• Rebecca Jozwiak - Library Journal

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