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Technology Training in Libraries

by Sarah Houghton-Jan
(The Tech Set, Vol. 6). 127p. illus. ISBN 978-1-55570-706-4.
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Ideally, librarians should know at least as much about social technologies as their constituents; thus, it has become mission critical for libraries to provide staff training programs in these areas. Budget restraints, creating the time, and staff resistance, however, can impede the effort. Houghton-Jan (digital futures manager, San Jose P.L.) presents innovative ways to offer training even under challenging circumstances. Highlights include five steps to calculating return on investment (ROI); an "essential" list of training topics; development plans based on current vs. desired competencies; instructional ideas (including a "technology petting zoo"); online training options; and dealing with motivational issues and reluctant learners. This should prove an essential resource for librarians responsible for implementing training and employee development programs. [Houghton-Jan is a 2009 LJ Mover & Shaker.]
Reviewed by Judith Brink-Drescher , Jul 01, 2010
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