Create a safer library by learning to de-escalate conflicts with compassion and confidence.

Recommended for public-facing staff.

Build a community-centered library from the top down by learning how to create a strategic community engagement plan. 

Recommended for library leaders, administrators, and managers. 

Start an accessibility audit and transform your library by learning essential strategies for inclusivity and accessibility.

Recommended for all levels and types of library personnel.

Learn practical ways to use AI tools to streamline work at your library in this introductory course. 

Recommended for AI beginners; open to all levels and types of personnel.

Empower yourself and your team by learning fundamental budget management skills. 

Recommended for any library worker who manages a budget.

Build stronger relationships with your community by improving your customer service skills.
 

Recommended for frontline librarians and staff.

Revolutionize your approach to user-centered services by implementing co-design practices in your library. 

Recommended for outreach, programs, and services personnel. 

Learn to create library collections that are inclusive and reflect a diverse range of people, stories, and experiences.

Recommended for collection development librarians and staff.

Learn how to reach and engage with your community more effectively to build the programs and services they need.  

Recommended for marketing, outreach, and engagement personnel.

Learn holistic strategies for reducing stress and trauma in your team. 

Recommended for anyone who supervises staff.