New Library Design: Spaces That Connect, Cultivate, and Transform Communities

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Jimmie Epling

The Labor Value Calculator attempts to use a version of the simple, straight forward Library Value Calculator to calculate labor costs, something it was not designed to do. The Library Value Calculator is based on a customer buying an item a single item or service, which eliminates any savings that may be realized by buying in bulk an item or service. The Labor Value Calculator appears to make the assumption that the labor cost for an item or service is the same whether it is for one or many. The labor costs are relevant to the number of items or services processed. Labor costs per item or service go down the more you do to a point. As an example, a single book may be process in ten minutes, with all the related labor costs because they are relatively fixed (hourly wage, benefits, etc.) and it is $17.70 per item. But lets say five more books are processed in that hour. With the labor costs relatively fixed, the labor cost per item drops dramatically, NOT increase by a factor of five for an additional $88.50 and a total of $106.20 (If you as a customer take one of everything in a year the associated labor costs are $710.27). This adds up to 12,480 books and we use the labor cost of $17.70 per book, then we arrive at a labor cost of $220,896. Looking at one library, in 2020 it added 12,410 print, audio, and video items to its collection. Looking at that library's labor costs (wages, benefits, etc.) for the year, it was $1,028,630. Looking at it this way, a customer/taxpayer may ask why the considerable difference? My point is if this calculator is going to be used as a way to highlight a library's labor cost, it should be used with caution.

Posted : 2021-08-27 14:13:01

Rachel Ivy Clarke

Hi Jimmie,
Thanks for your comment! Sorry that I did not see it sooner.

Unfortunately, the limited space available in this column didn’t allow for in-depth detail of our processes. Rest assured that we did not assume an hour’s worth of work for every item. We did as much research as we could to estimate the average time spent on any given task (e.g. the average time it takes to catalog a book, for example, or the average time patrons spend at a circulation desk checking out books). However, despite our best sleuthing skills, we found that such data is not widely available, and had to develop some estimates based on our own years of professional experience and library work. So although it may not be perfect, it is much closer than the understanding you are presenting here. (We do have a forthcoming article in College & Research Libraries that goes much deeper into our data collection, analysis, and parsing process if you are interested.)

Additionally, since our project stems not from a commercial design impetus, but rather a critical design one, it is intended not to be viable, but provocative—a goal that we have clearly accomplished here, given your comment. In fact, I would be inclined to apply a similar critical perspective your comment: you claim that the cost to process one book is the same as the cost to process five, if they are all done in the same time frame. Yet if there is only one book to process in that time frame, the cost does not go down, and you still need to process that book. A similar analogy might be staffing the reference desk—you have to pay the worker to be there regardless of how many folks interact with them—even if no one comes!

Finally, even though we are using cost as a measure of labor, what we are talking about is *value.* So the value of 12,480 books is indeed $220,896--even if you don’t pay your employees that sum. We acknowledge the many ways in which using monetary amounts to stand in for value is problematic. Yet that is the current norm and so we are compelled to set our work in that context for the very purpose of highlighting the issues behind using dollars to indicate the value of human intelligence, experience, and interaction. Ultimately, it’s not just our library calculator that should be used with caution: all attempts to measure and quantify the value of work should be approached cautiously and critically.

Posted : 2021-09-16 16:58:00


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